MTS-Technik Safe Shopping

Return procedure

Return Procedure

In our store you do not need to worry that the selected product will fail to meet your expectations in any way. You are buying without stress and concerns that the return of the purchased product will turn into a nightmare.

According to the law in force, you have 14 days to withdraw from a distance contract without giving a reason. However, especially for our Customers, we extend this period to as many as 40 days. So, if the product does not meet your expectations, you can send it back to us within 40 days of receiving the package. All returns in our store are handled by a very simple return wizard.

All you have to do is print automatically generated documents and arrange any courier to pick up the package or leave the package at our office.


Adding the return has been reduced to six simple steps constituting the return wizard. The wizard will automatically generate a label for you that you just need to print. Thanks to this, you do not waste your time for manually filling out any documents!

Fast and seamlessly

Thanks to the process automation, you save your time and nerves.


You can generate a return document with labels for the parcel in the return wizard.


All returned shipments are insured.

Make a return in 3 easy steps!

In our store you do not need to worry that the selected product will fail to meet your expectations in any way, so you can make your purchases without stress or concerns!

1 Print the form Generate return documents with the address labels, and then print them.
2 Send the package Insert the packed product with the return document to the box and seal it well.
3 Refund You will receive a refund within 14 days from the time we receive your return.

Details of the steps for making the refund:

  • Log in to your account and then select the product you would like to return in the returns panel;

  • In the next steps, select the method of return and the form in which you want to receive the returned money;

  • Generate return documents with the address labels, then print them and do not forget to sign the return document;

  • Insert the packed product together with the return document for the box intended for the shipment and seal it well. You can use the box in which you have received the ordered products. Arrange any courier to pick up the package or leave the package at our office;

  • The refund, in the form chosen in the return wizard, will be made within 14 days from the date on which we were informed about your decision to withdraw from the agreement. However, usually it takes less time. We may withhold the payment until we receive the item or until you provide proof of sending it back.

The above procedure is not a condition for exercising the statutory right to withdraw from the agreement and in no way limits it.

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